Frequently Asked Questions

On the product detail page, enter your recipients first and last name (or select from your Address Book if you are signed in) in the area just above the Add to Cart button. Then click the “Add Another Recipient” button and enter/select your next recipient. You can add up to 10 recipients using this process. When you’ve finished click the “Add to Cart” button.

Once you have finished shopping and have clicked the “Checkout” button, you will be able to add or edit addresses for each recipient, add an optional gift card or message, and select different delivery dates for each recipient.

Alternatively, you can add a single gift to the cart and then use the “Duplicate” button which is located under the product name throughout checkout. Each click of the Duplicate button adds the same gift for a different recipient. Click the button once for each new recipient, then you can update the address, gift message and delivery date. NOTE: The Duplicate button will duplicate the quantity as well, so you may want to update the quantity to 1 and then duplicate it.

There are many ways to order with us—just choose the way that works best for you.

1. Shop the Harry & David, Wolferman's Bakery, or Stock Yards websites to see our full assortment and find the perfect gifts.
2. Browse one of our digital catalogs (Harry and David,Wolferman’s, or StockYards) and click on a gift that interests you. The gift webpage will then load and you will be able to add that gift to your cart.
3. Flip through one of our amazing print catalogs. Once you’ve found the perfect gift, you can use your web browser to go to HarryandDavid.com, Wolfermans.com, or StockYards.com to order.
4. You can also call Customer Care at 1-877-322-1200 to speak to one of our wonderful customer care representatives who will help you place an order.
5. You can also use our order form to order by mail. Send it to: Harry and David P.O. Box 712 Medford, OR 97501-0712
6. Fax orders can be placed at 1-800-648-6640.
7. TTD 1-800-348-3222
8. You can also use our order form to order by mail. Send it to:

Harry and David P.O. Box 712 Medford, OR 97501-0712 Click here to download a printable version of our order form.

All catalogs are sent via First Class Mail. Your catalog should arrive within 10-14 days, if not sooner.

When you reach the Review & Place Order step of Checkout, enter your promotion code and the 10-digit membership number (if applicable) into the appropriate fields under “Promotion Code” and click APPLY. Your Order Details and Total will then be updated to reflect your discount. Please note that promotional offers cannot be applied to purchase of gifts cards or sale items. Additionally, we are limited to one promotional offer per order.

Wolferman's Bakery is committed to business practices that are environmentally responsible and sustainable, including the use of recyclable packaging materials. In keeping with our commitment to reduce resource consumption, we actively encourage shopping via our website, effectively eliminating millions of paper-based catalogs.

Our full selection of kosher items can be found here. Kosher items can also be found by selecting the Kosher category from the “Holidays & Occasions” drop-down menu on the home page or any item page.

Wolferman's Bakery is both a specialty breads baker and purveyor of fine foods, founded in 1888 by Louis Wolferman in Kansas City. Wolferman's Bakery is famous for our 2″ thick Signature English muffins available in many unique and distinguishing flavors.

No. They will only receive product handling information. No pricing or sales slip is included with your gift sent to another address.

You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or refund. Please contact us at: 1-800-798-6241

Quantities are limited and orders are subject to availability. If, after taking your order, an item becomes unavailable, we may substitute an item of equal or greater value. If you have any questions please call: 1-800-798-6241.

Your Gift List gives you a quick, easy view of gifts you’ve sent over the last 5 years. It’s designed to help guide your next gift choice. Whether you order online or by phone, your Gift List is automatically created when you purchase a gift for someone.

The gift you purchased for a specific holiday will show up on your Gift List a year later, prior to the same holiday. For example, if you send a St. Patrick’s Day gift this year, it will be on your Gift List next year, during the weeks leading up to St. Patrick’s Day. By the time our catalog reaches your home, your Gift List for that holiday season will be viewable online. Log in to your account to see your current Gift List.

Viewing your Order History is another way to see past purchases. Log in to your account to view this list. Purchases appear in your order history 24 hours after the transaction.

Since you can place an order online as a guest or through your account, it’s possible for a customer to have two separate Gift Histories. We recommend that you log in to your customer account before placing an order to keep your entire list in one place. If you see an incomplete Gift List or Order History, you likely have multiple accounts under which you’ve ordered.

Our Call Center can help with this or answer any other questions about your Gift List. Contact us by calling 1-877-322-1200.

Yes. Click the trash can/remove button to the right of the recipient's name.

You can change a recipient's address by clicking the "Edit address" button under the recipient's information.

Click on the “Add Recipients” button. Here you can choose an address from your address book, or enter your new recipient’s information into the fields on the right. Click “Add Recipient” to finish.

On the Gift List page scroll down to the recipient that you would like to send the same gift to and click on the “Add to Cart” button under the section titled “Send Same Gift”.

Yes. Scroll to the recipient you wish to purchase for and click on the “Enter Item Number” button. A window will appear and you will be able to enter the item number and add the gift to your cart for your recipient.

The Shop the Site feature is accessible by clicking on the “Shop the Site” button located on your gift list page under each of your recipient’s information.

Shop the Site is a Gift List feature that allows you to make selections from all of our products and add them to your gift list for a specific recipient. This is very helpful if you don’t want to send the same gift you sent last year, and are not interested in our recommendations.

After clicking on the “Shop the Site” button you will be taken to our home page where you can browse product offerings.

When you review a product page, your Gift List recipient will be filled in and you can add that product to your Cart for that person.

We are sorry the gift is no longer available. The good news is we have designed the gift list to make it easy for you to find another amazing gift. To find another gift you have many options, you can select the product we show as the “Closest Match”, select one of our recommended products, order by entering an item number, or shop the site.

In addition to the Frequently Asked Questions provided, we also have helpful videos which will explain how to effectively use your Gift List to make the purchasing experience quick and easy.

Orders are timed to arrive-by the date you specify. Most items ship immediately. However, fruit is always picked at its peak and shipped as soon as it is harvested. Keep in mind that unseasonable weather sometimes affects harvest. When this happens, fruit shipments may be delayed. Our Harvest Report has more information on harvest schedules and shipments.

Express delivery charges are in addition to the Standard Shipping charge. The Standard Shipping charge covers the costs incurred from processing and packaging the order. The Express charges are what we must pay our carrier to deliver the package via Express. To view our Shipping and Processing terms

Gifts that ship via standard delivery will typically arrive within 7 business days. To specify delivery on an exact day, from the "Delivery & Gift message" page, click CHANGE DATE to access the calendar. In the upper right section it asks "Need it on an exact day?" Check the box. Additional express charges will be applicable.

To notify us of an address change, call Customer Care at 1-877-322-1200. Be sure to provide us with your old address as well as your new address.

Yes, you may specify a P.O. Box for the destination of your package. However, we recommend shipping to a street address to ensure that your gift arrives in perfect condition.

International shipping is limited to Canada; we cannot ship to other foreign destinations or A.P.O./F.P.O. addresses. For shipments to Canada, please add $17.99 per item to the Standard Shipping & Processing charges. Most of our products can be delivered to Canada except those containing meat, dairy (including cheesecakes), and items that ship via 2-day express by default.

Many of our gifts are available to ship to most zip codes in Alaska and Hawaii and will arrive in 8 business days from the date of order. Gifts to Alaska and Hawaii will incur an additional surcharge of $9.99 per item, plus standard delivery charges.

To change the date your gift will arrive, click “Change Date.” A calendar will appear with available shipping options. Use the “Prev” and “Next” arrows to change the month. Choose the date that you would like and click “Apply Date.”

Dates that are shown in grey are not available for that particular gift and delivery address. Dates that are shown in yellow require an additional express shipping charge.

The Standard Shipping charge covers the costs incurred from processing and packaging the order. The Express charges are what we must pay our carrier to deliver the package via Express.

Delivery dates vary by the distance a package must travel. To deliver your gift on a specific date, an expedited shipping method is required. You may select this at the Delivery and Messaging stage of checkout (when available). Click Change Date after submitting your recipient’s address and select the ‘Need it to arrive on an exact day?’ option. Expedited Shipping charges will apply.

It depends on the types of items you order and the quantity. Generally, they will be packed together. However, if you’ve ordered numerous items, they may be packed in separate boxes to preserve product integrity. Our boxes are designed to accommodate a certain number of items without shifting or crushing the items you've chosen.

Yes, you may specify a P.O. Box for the destination of your package. However, we recommend shipping to a street address to ensure that your gift arrives in perfect condition. Shipment to P.O. Boxes will incur an additional charge of $5.99 per item.

Shipping & processing charges are based on regular price of merchandise. Standard shipping & processing charges are intended to compensate our company for cost incurred to process, prepare, and transport your order and to cover related customer service. All additional services, i.e. Express shipping, Alaska or Hawaii, Canada, and P.O. Box shipping, are calculated on a PER ITEM BASIS. Please Note: Shipping and Processing charges are based on the regular price of merchandise. Standard Shipping & Processing charges are intended to cover the costs incurred to process, prepare, and transport your order and related customer service. Standard rates are based on the merchandise total charged.

Yes, we can arrange delivery prior to a special date. Our special ship dates are not available between December 1 and January 3 since our guaranteed Christmas deliveries will take precedence. If you need delivery guaranteed for a specific date, we offer express shipping at an additional cost.

Orders placed after 1 PM ET will be processed the next business day. and our carriers do not count weekend days in the calculation of their shipping.

An order placed after 1 PM ET on a Monday, shipping Overnight Express, will arrive Wednesday. An order placed after 1 PM ET, on a Monday, shipping by 2-Day Air, will arrive Thursday. An order placed after 1 PM ET, on a Thursday, shipping Overnight Express, will arrive on the following Monday. An order placed after 1 PM ET, on a Thursday, shipping by 2-Day Air, will arrive on the following Tuesday.

Unfortunately, sometimes we experience unexpected delays. We believe it best to send a substitute item of equal or greater value to ensure you or your recipient receives a gift by the intended date. We do our best to contact our customers when a substitution becomes necessary. But due to the sheer volume of orders we experience, especially during the peak of the holiday season, it is not always possible to do so.

Ripening instructions are included in each package that contains fruit. If you have further questions, don’t hesitate to contact us

Harry & David Operations, Inc. is in compliance with the Food Allergen Labeling and Consumer Protection Act of 2004 (Title II of Public Law 108-282) as of January 1, 2006. Harry & David is 100% compliant with the new Act as currently defined.

We have contacted our ingredient suppliers to insure that all ingredients are declared on the label. Therefore, to the best of our knowledge, our labels list all ingredients. For those with peanut allergies, we also include a disclaimer stating "May contain trace amounts of other nuts or allergens not listed in the ingredients". Also, since Gluten and other allergens are found in wheat and some other grain products, we encourage you to read the ingredient information carefully and determine if the product is appropriate for your consumption. If you cannot locate an ingredient label on the product you received, contact us with the product name or item number and we will gladly research the information for you.

A colorful Gift Announcement Card is sent in December for HoneyBells gifts ordered in November and December. The announcement lists your name as the generous sender - announcing the arrival of their HoneyBell gift in January.

Our Muffin Master English muffin splitter can be ordered on its own or as an addition to many items. Simply add the item to your cart, click “Add Something Special” on the pop up window that appears. Scroll down to the Muffin Master option and check the box. Click “Add Items” and it will be added to your order when you click “Add to Cart” from the item page.

Since the severity and extent of control of diabetes varies among individuals, the determination of the appropriateness of any food for a diabetic is best kept between the diabetic and his or her doctor.

Basket Gifts: Decorative fill is put into the basket, followed by the products. The basket is then shrink-wrapped to keep the items secure. The basket is then put into a brown Wolferman's Bakery shipping box, and packing paper or air pillows are used to fill up voids.

Food Gifts & Samplers (without basket/tin): Decorative fill is put into the box if needed, and products are arranged in the box and more decorative fill is put in to fill the box. These gifts are packed and shipped in a Wolferman's shipper box.

Drum/Keepsake Box Gifts: Decorative fill is put in the bottom of the drum/keepsake box, and product is packed into the drum/box with more decorative fill sprinkled on top. Gift is put into a brown Wolferman's Bakery shipping box.

Towers: Tower boxes are individually packed and then stacked into a pyramid. Boxes are then tied with ribbon and a bow. Tower boxes are packed and shipped in a brown Wolferman's Bakery tower shipping box. To prevent shifting during transit, air pillows are placed around the top of the tower.

Wolferman’s Bakery cannot do substitutions. However, you can select a “Create Your Own” gift, which has a wide variety of products to choose from, including: Signature English Muffins, Traditional-Size English Muffins, Mini English Muffins, English Muffin Bread, Crumpets, Tea Breads, Scones, Preserves, Fruit Spreads and Honeys.

No, but you may use our ”Create Your Own“ gift baskets which have a wide variety of products to choose from including: Signature English Muffins, Traditional English Muffins, Miniature English Muffins, English Muffin Bread, Crumpets, Tea Breads, Scones, Preserves, Fruit Spreads and Honeys

Your personal Corporate Sales Executive can assist you in designing custom business gift solutions for any occasion. Find out more! Email your Corporate Sales Executive at corporategifts@wolfermans.com, or call 800-798-6234.

We offer our muffins and breads in multiple packages for efficiency, and it saves our customers money on the cost per package when shipping and handling are added to the total cost of the order.

On rare occasions, it may be necessary for us to substitute an item of equal or greater value in order to ensure timely delivery of your order. If this happens and you are not satisfied, call us at 1-800-999-1910 and we will make it right.

4-6 days is well within the unrefrigerated shelf life of these products. Refrigerating or freezing upon arrival extends the normal shelf life

All our bread products are frozen immediately after baking. Once thawed, they can be re-frozen upon receipt without affecting the taste.

Overall, our products are not significantly high in sodium. Salt is the primary source of sodium in our products and is used as a flavor enhancer

Signature Muffins – 4 Muffins Per Sleeve Traditional Muffins – 6 Muffins Per Sleeve Miniature Muffins – 12 Muffins Per Sleeve

Our Traditional Size English muffins are similar to those at the super-market, while Signature English muffins are nearly twice the size of our Traditional Size, and our Mini English muffins are about half the size of our Traditional Size English muffins. Traditional English muffins come 6 to a package, Signature English muffins come 4 to a package, and Mini English muffins come 12 per package.

When an ingredient on a product line (i.e., all Signature English Muffins) contains a milk product, then the entire line is kosher dairy. Examples of kosher dairy products: Signature English Muffins.

Kosher Pareve is neither meat nor dairy. According to kosher law, loaf type yeast breads must always be kosher Pareve.

Our full selection of kosher items can be found here. Kosher items can also be found by clicking the kosher check box under “Special Diet” on the category page, or by checking the product copy for an item.

We are obligated by law to collect sales tax for orders sent to states where we maintain a substantial business presence. Click here for more information about applicable taxes.

When you create your online account, the address you enter into the address form is your Billing Address. If you need a Shipping Address for yourself that is different from your Billing Address, you will need to create a new entry in your Address Book.

There are two easy ways to create a new entry in your address book:

1. When selecting the recipient of item you wish to purchase, select 'Add New Name' in the dropdown and enter your shipping address.
2. Login to your account, and add a new address through your Address Book.

You can change your billing address a couple ways. First, during secure checkout, you can edit your billing address on the payment page. The second way is to log in and click "Your Account" where you will see the billing address section.

Applying a coupon or discount to your order is easy.

Simply add a qualifying product to your cart. Refer to the terms of the offer to determine which restrictions apply.

Proceed through checkout normally. When you reach the “Review and Place Order” Page, enter your code into the promotion code field in the “payment details” section. Click “apply.” Discount details will be displayed on your right.

Unless specifically stated in the offer, our discounts cannot be combined.

The Celebrations Passport® program offers you Free Standard Shipping and greatly reduced express charges at not only Harry & David but all our brands, including 1-800-Flowers.com, Cheryl’s Cookies and more. Valid on online orders as well as phone orders. The annual cost is $29.99. Your one-year membership starts immediately with today’s purchase and the membership fee is fully refundable within 30 days if membership benefits have not been utilized during that 30-day period. The membership has automatic renewal for extra convenience and is cancellable at any time. If you do not wish to auto-renew, email loyaltypriority@1800flowers.com or call 800-993-1192. This program is email-based. You must have a valid email address to enroll.

Benefits and Exclusions for Harry & David and Wolferman's: Free standard shipping Free 2-day or 3-day shipping Standard overnight for $3.99 (instead of $19.99) Saturday delivery for $12.99 (instead of $24.99) No surcharge for PO Boxes (normally $5.99 per item) No surcharge for Alaska or Hawaii deliveries (normally $9.99 per item) Passport is valid on sale priced items and is valid with discount coupons. Passport is not valid on Clubs, Wine gifts, Cheesecake Factory Cheesecakes and dipped fruit gifts. Passport is not valid on business accounts

The Celebrations Passport® is an annual membership and when it expires you will automatically be enrolled for another year, unless it is cancelled prior to the expiration. When purchasing Celebrations Passport®, using PayPal is not an option on our payment page because auto-renewal is not available; you must enter a bankcard.

On the Review & Place order step of checkout, click the link or plus sign under “Gift Card, Voucher, Celebrations Rewards, or Savings Pass” near the top of the page. Enter the gift card or Savings Pass number and pin into the fields that appear and click apply. Your order total will be updated to reflect the gift card or Savings Pass you entered. If the gift card or savings pass value is less than the order total, you must enter the gift card or Savings Pass and click apply first. You may then enter a second form of payment on the same page.